Why do I have to login and give my personal data?
Why do I have to login and give my personal data? * With your login you can use all our Services. You can create a shopping - cart over several sessions, look at the process of your order und see older orders again. Besides we need the data, to send the order as fast as possible.

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Why do you need my phone number?
Sometimes we have questions about an order. We want be fast and want to clarify them as soon as possible. Only in such cases we allow us to call you directly. We guarantee, that you will not get any commercial calls.

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Why do I have to pay my order in advance, by bank transfer or Paypal?
* Well we want to be cheap. Our prices are calculated on prepaid orders only to avoid any costs for losses. This is why we only offer money order, Paypal Bank or - in Germany - Cash on delivery.

Money order: The simple, safe and fast option
You have to do: Pay in advance to our bank account
The money arrives: One or two days delay within Germany and often in the EU, outside the EU it may take longer
We ship your order: Normally on the same day we receive the payment

Paypal Bank: Sometimes fast if you have an account there, but expensive costs for us
You have to do: You need an account by the Paypal Bank in Luxembourg
The money arrives: Just in time, if you have money on you Paypal account, if not it may take some days
We ship your order: Normally the day after receiving the payment

Cash on delivery: Pay directly to the Hermes driver at your door.
You have to do: Chose Cash on delivery and pay directly to the Hermes driver, when you receive the shipment.
This are the costs: You pay additional 5,50 € COD - fee
We ship your order: Normally the day after receiving your order

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Shopping at Akisashop, is it secure ?
Shopping at Akisa is very save:
>> We offer encryption of your data via SSL - Protcoll
>>Our phone- and fax number are normal German landline phone numbers, not expensive 0180 or 0900 hotlines. A lot of customer can call us for free with their telephone flatrate.
>>You also can contact us via email and ask for a call back.
>>Akisa OHG can be found in the German trade register.

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I live in Switzerland, what do I have to attend for?
*Unfortunately the shipping costs to Switzerland are so high that shipping (about 2 kg) a package with DHL is mostly uninteresting. A well-interest uninsured parcel (DHL) - depending on the content - but worthwhile sometimes.

* But here is a litte hint:
If you stay in Germany sometimes or have somebody here, have the order sent to a Hermes Paketshop in Germany, e.g. near the border to Switzerland. Then we can charge German shipping costs. And you can pick it up there with no problem. Please note that you must declare the items by yourself at the customs. We grant a refund of VAT only if you prove to us the customs clearance.

* Also bank transfers sometimes make troubles: In most cases the format was not filled out correctly. Keep in mind that the valuta is Euro (EUR) and use SEPA, the new European banking system. Using this, banking cost should be lower.

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I am the owner of a business, are there any discounts for businessmen?
Yes , we offer discounts for businesses. But normally you will have to pay in advance (minimum for your first orders), too.
Paypal and cash on delivery are not possible.

Step 1	10% discount
Prerequesits:	- presentation of business licence - no order via Paypal or cash on delivery - no prevoius minimum sales volume
Discount-permission:	- 10% on the shop price - excluding special offers, kilns and courses
Debit:	next order after presentation of business licence

Step 2	20% discount
Prerequesits:	- presentation of business licence - For discounts on ART CLAY - products presentation of min. Level-1 Certificate - no order via Paypal or cash on delivery - if 600 € minimum sales volume total is exceeded (without kilns, courses only from Desicon)
Discount-permission:	- 20% on the shop price - excluding special offers, kilns and courses
Debit:	next order after completion of pre-condition

Step 3	30% discount
Prerequesits:	- presentation of business licence - For discounts on ART CLAY - products presentation of min. Level-2 Certificate - no order via Paypal or cash on delivery - if 1200 € minimum sales volume total is exceeded (without kilns, courses only from Desicon)
Discount-permission:	- 30% on the shop price - excluding special offers, kilns and courses
Debit:	next order after completion of pre-condition

>>For orders lower than 75 € you have to pay 5,49 €* for shipping.
>> From 75 € up shipping is free in Germany. For to orders outside of Germany see our shipping page for more information.
>> Our orders are shipped by Hermes Logistik in Germany and Europe if possible. This includes a shipping assurance and track control for you and ourselves.
>> If you use Paypal you will get the normal shop prices and no discount for this order.

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Where can I go to the statutory reservation pursuant to Article 14 para. 1 ODR-VO?
The online dispute resolution under Article 14 (1) of the ODR: The European Commission provides a platform for online dispute resolution (OS), which can be found at https://ec.europa.eu/consumers/odr.

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To whom can I address to when I have more questions?
Use our contact form at the contact page
Call us: Phone 0941 / 602 1178 or send a Fax to the same number
Send us an Email to kontakt@akisa.info

We are glad to help you!

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